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- Library customers will always be treated courteously, in all circumstances and at all times.
- Library customers will be able to check-out books and other materials, register for cards, and pay fines without undue red tape or delays.
- Library customers will be able to get current best sellers and popular materials at both the main and branch libraries.
- Library customers’ complaints/problems will be resolved in 48 hours whenever possible.
- Library customers’ phone calls will not be transferred or left on hold unnecessarily.
- Library customers should expect the staff to make the library system work for them.
- Library customers will be able to suggest new materials and services, and find out what happens to their suggestions.
- Library customers who are children have the same rights and responsibilities as adult library customers.
- Library customers are entitled to accurate information and answers to all their questions. There are no stupid questions.
- Library customers are entitled to clean, safe, reasonably quiet library buildings.